+How do I check that my message settings are correct?

Ensure that you have the right message centre number and that the 'message format' is set to text. The message centre number is normally stored under 'message settings' on your phone should read +447785014317. If this is not shown you will need to delete the current entry and enter this number.

+Can I request call records and top-up history to be sent to me?

Yes you can by calling or emailing customer services. There will be an administration charge for the request. The charges and the turnaround time to complete your request will depend on the period of each individual request. Our support team will be in touch with you in 24 to 48 hours to finalise your request and discuss charges and turnaround times. Please note that if you are a registered customer you can have access to all your call records and top-up history FREE of charge anytime you need it - simply click here to register.

+What do I need to register for an online account?

A: In order to register you need your PUK code (which can be found on the card carrier which held your SIM), a valid email address and your Dialog Vizz mobile number. Once you have submitted your registration form, you will be sent an email requesting you complete your registration by clicking on the link provided. Once you have completed this step you will be registered for an online account. Simply click here to register.

+Can I order a Micro SIM?

Yes, please call our 24x7 multilingual customer services free on 263 from your Dialog Vizz Mobile or send an email to help@dialogvizz.co.uk

+Can I make emergency calls?

Yes you can call emergency numbers such as 999 and 112 from your Dialog Vizz Mobile.

+Is call waiting available?

Currently this feature is not available.

+Is call holding available?

Currently this feature is not available.

+Is call conferencing available?

Currently this feature is not available.

+Is call forwarding available?

Currently this feature is not available.

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